Privacy Policy

Privacy and Cookies Policy, PDPA Compliance, and CCTV Policy

Introduction

At Duangjitt Resort & Spa, we value the trust you place in us to manage your personal information responsibly. This document outlines our policies regarding privacy, cookies, the Personal Data Protection Act (PDPA), and the use of CCTV for security purposes. Duangjitt Co., Ltd. henceforth will be referred to as the “Company,” “we,” “us,” “our”, or “Duangjitt Resort &Spa” duangjittresort-spa domains include the following:

Privacy and Data Collection

We are committed to protecting your personal data. We collect information when you:

Make reservations
Checking-in and paying
Utilize hotel services
Subscribe to newsletters to receive offers and promotions via email
Provide feedback, requests, complaints and/or disputes
Transmission of information from third parties

We may collect your personal data that we can access from other sources, not directly from you such as search engines, social media, government authorities, third parties, etc.

Types of personal data we collect include:

Personal data, such as title, full name, gender, age, occupation, qualifications, job title, position, business type, company name, nationality, country of residence, date of birth, marital status, number of family members and children, ages of children, information on government-issued cards (e.g., national identification number, photograph of the national identification, information on the national identification, control number on the reverse side of the national identification (Laser ID), social security number, passport number, tax identification number, driver's license details or similar identifiers), immigration details such as arrival and departure date, signature, voice, voice record, photograph, facial features for recognition, CCTV records, work place, education, insurance details, license plate details, house registration, household income, salary and personal income, weight, height, military status
Contact information, such as postal address, delivery details, billing address, residential address, workplace address, address shown in the national identification card, telephone number, fax number, email address, LINE ID, Facebook account, Facebook ID, Google ID, Twitter ID, and other ID from social networking sites, your contact person's contact details (e.g., telephone number, contact data on any correspondence (e.g. written communication with you), and any other contact details you provided to us;
Account details, such as username, password, transactions history, etc.
Proof of identity, such as copy of identification card, copy of passport, etc.
Financial information, such as debit/credit card or bank information, credit/debit card number, credit card type, issuance/expiration date, cycle cut, account details, bank account details, financial statement, transaction history, prompt pay number payment details and records, your information regarding the risk profile for the business partner, credit rating and solvency, information in accordance with the declaration of suitability, suitability of transaction and any other financial details.
Transaction information, such as details about payment to and from you, payment date and/or time, payment amount, details about refund, refund amount, points, date and location of purchase, purchase/order number, appointment date for service, address/date and time for pick up or delivery, acknowledgement of receipt, recipient email’s signature, warranty details, complaints and claims, booking details, rental details, transaction, transaction history, location, transaction status, past sales transaction, status, transaction status, purchasing behavior, and any other details of products and services you have purchased, including but not limited to any information incurring from using of products or services provided on our platform, such as e-pocket, digital asset, lending product, insurance product and the product related to wealth management, etc.
Technical data, such as Internet Protocol (IP) address, cookies, activity log, media access control (MAC) address, web beacon, log, device ID (such as international mobile equipment identifier (IMEI), electronic serial number (ESN), mobile equipment identifier (MEID) and serial number (SN)), device model and type, formats of software and hardware of the device when it is activated in the system, network, connection details, access details, single sign-on (SSO), login log, access time and location, time spent on the page, login data, GPS, latitude, longitude and time spent on each webpage, login information, applications downloaded on a communication devices, search history, browsing details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices you use to access the platform, including any other technical information arising from the use of our platform and systems;
Profile details, such as your username and password, profile details and picture, purchases, historical orders, past orders, purchase history, items bought, item quantity, orders or product recalls made by you, orders via website, Cash On Delivery details, order ID, financial records, PIN, your interests, preferences, feedback and survey responses, satisfaction survey, social media engagement, participation details, loyalty programs, your use of discount codes and promotions, customer order description, customer service, attendance to trade exhibitions and events, trade exhibitions, litigation, testing and trials;
Usage details, such as information on how you browse or use our websites, platform, application products and services, products in customer's cart, wish list record, remind me flash sale record, follow-shop record, and timestamp of last click and Q&A record.
Behavior details, such as information about your purchasing behavior and data supplied through the use of our products and services.
Usage details, such as information on how you browse or use our websites, platform, application products and services, products in customer's cart, wish list record, remind me flash sale record, follow-shop record, and timestamp of last click and Q&A record.
Geolocation data, such as geolocation of vehicles, communication devices, any electronic devices, etc.
Marketing and communication details, such as your preference in receiving marketing from us, our affiliates, subsidiaries, business partners or other companies, and your communication preferences; and/or
Sensitive data, such as race, religion, political opinions, fingerprints, facial recognition, person identity information (biometrics), face, information from the iris recognition, physical or mental health or condition, genetic data, medical history, disability, and criminal records.
Photo or video recording data, such as photo recording via CCTV, etc.
Work and skill data, such as work permits, past work experience or project experience, self-introduction video, CV or resume, cover letter, information about training and seminar, awards, portfolios, language test result, aptitude test result, interview process result, etc.
Education data, such as certificates, diplomas degree, transcripts, education background, etc.
Other, such as photo, video, business card, portfolio, reference persons, any information which you provide to us during the vendor assessment & interview recruitment process, and other information that is considered personal data under the Personal Data Protection Laws.

How we collect your personal information

We collect the above-referenced categories of Personal Information from the following categories of sources:

Directly from you: Much of the Personal Information we process is information that you or someone acting on your behalf directly provides to us. For example, you may provide us with Contact and Identification Information, Stay and Purchase Information, Payment Information, Demographic Information, and Health-related Information, when you create an account; book a reservation; complete surveys, sweepstakes, contests or promotional offers; contact customer service; use our complimentary Wi-Fi; or contact us via email, text, or chat, over the phone, in person, or through third parties.
From your devices and our networks: We use cookies and related technologies to passively collect Personal Information from and across your devices when you interact with the Website, Application, our emails, or other online content or when your device connects to, or is detected by, the wireless networks at our properties.
From other businesses or individuals: We work with business and marketing partners and social media platforms that give us Personal Information about you that they have collected either directly or indirectly from you. We also use features that let your friends and family give us your Personal Information, for example when a family member or friend checks in on your behalf. We also may receive your Personal Information from (i) someone acting on your behalf, such as your travel agent or your employer (where your employer books travel for you), (ii) your travel provider, such as an airline, or (iii) your third-party card or loyalty scheme provider. We may also offer device- or operating system-based authentication as a log-in method of accessing certain services. In those instances, we are notified as to whether the authentication was successful.
From social media: If you post to one of our pages on a social media site, we may receive Contact and Identification Information, Stay and Purchase Information, Internet and Network Activity, and any other Personal Information contained in your social media posts or profile.

Use of Personal Data

Subject to applicable laws, we may collect, use, and disclose your Personal Information in order to:

Reservation management
Service improvement and guest satisfaction
Provide for the safety and security of staff, guests, visitors and others
Prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity
Marketing and promotional communications (with consent)
Customer support responses
Compliance with laws and regulation

Cookies Policy

Cookies are small data files stored on your device when you visit our website. We use cookies to:

Enhance user experience
Analyze website traffic
Personalize content and ads

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your website experience.

Minor Children

Our Websites do not sell products or services for purchase by children and we do not knowingly solicit or collect Personal Information from children. You may only use the Site if you are at least eighteen (18) years of age and can form legally binding contracts under applicable law. The Site is not intended for and should not be used by minors. If you are under the age of eighteen (18) or unable to form legally binding contracts under applicable law, you may contact a hotel directly for assistance.

PDPA Compliance

In accordance with the PDPA, we ensure:

Your personal data is collected and processed fairly.
We obtain your consent before collecting your data.
You have the right to access and request correction of your data.
Your data is protected against unauthorized access and misuse.

Rights Under PDPA:

Request access to your personal data
Request correction of your personal data
Withdraw consent for data processing
Request erasure of your data

To exercise these rights, please contact us at the details provided below.

CCTV Policy

We utilize Closed-Circuit Television (CCTV) for security and safety purposes at Duangjitt Resort & Spa. The key aspects of our CCTV policy include:

Purpose: CCTV is installed to deter criminal activity and ensure guest safety.
Location: Cameras are installed in public areas (e.g., lobbies, hallways, entrances).
Data Storage: Recorded footage is stored securely and accessed only by authorized personnel.
Retention Period: CCTV footage is retained for a specific period, as required by law.
Access to Footage: Guests can request access to footage that may pertain to them, subject to legal guidelines.

Data Security Measures

We implement appropriate security measures to protect your personal data, including encryption and secure access protocols. Regular audits are performed to ensure compliance with our data protection standards.

Changes to This Policy

We may modify this Privacy and Cookies Policy, PDPA compliance, or CCTV Policy from time to time. We will inform you of significant changes and encourage regular reviews for updates.

Contact Us

For questions, concerns, or requests regarding this policy or your personal data, please contact us:

Email: Info@duangjittresort-spa.com
Phone: +66 76 366333
Address: 18 Prachanukroh Road, Patong Beach, Kathu 83150 Thailand

Duangjitt Resort & Spa prioritizes your privacy and security. We appreciate your trust in us and are dedicated to safeguarding your personal information. Thank you for choosing to stay with us!